What if I forget my password?

First, when logging into your account be sure you're entering the email address associated with your account. Other addresses will not be accepted.

If you have SpiderOak currently running on a computer, or if you can launch SpiderOak without entering a password, then you can reset your password from that computer. Open SpiderOak, and click on the Account menu item in the upper right corner. In the Account window , click on the "Edit" button next to your password to change your password and set an optional password hint. Changing your password from any computer in your SpiderOak account will change your password for all your computers and the web interface.

If you created a hint for your password, you can have that hint sent to the email address associated with your account by entering it here:


If you cannot find the password hint email, please double check your spam folders in case this email was incorrectly marked as junk. Always check your filter settings to make sure you're able to receive email from SpiderOak.

However, if none of the above helps, then your only option is to open a new account. Here at SpiderOak we take our Zero-Knowledge privacy policy very seriously, so we never have any knowledge of your password and no way to retrieve or reset it, not even in emergencies. It's our way of ensuring that our customers' data is always completely secure... even from ourselves!

If you need any additional assistance, please contact support@spideroak.com