Support & Documentation

SpiderOak offers online support to all SpiderOakONE paying customers and users on their 60-day trial as well as users on Groups, Enterprise, Kloak, and Encryptr.

How can we help you?

Find relevant articles in our frequent question library and user documentation.

Select a SpiderOak product

Contact Support

When you find a problem you can't solve yourself, SpiderOak offers free technical support to our paying customers. Email us at from your email account of record with your question and we'll be glad to help.

Report a security issue here