Support & Documentation

SpiderOak offers online support to all paying customers and during the first 60-days of your trial. The search bar below will find relevant articles in our frequent question library and user documentation.

How can we help you?

Top 10 Frequently Asked Questions

Contact Support

When you find a problem you can't solve yourself, SpiderOak offers free technical support to our paying customers. Email us at from your email account of record with your question and we'll be glad to help.

Report a security issue here


SpiderOak Groups Manuals

Admins, maintain full control of your users and data from the SpiderOak Groups Management Console.

Management Console Guide

Follow the instructions in your invitation email to get started, and then use this guide to answer any additional questions.

User Guide