Support & Documentation

SpiderOak offers online support to all paying customers and during the first 60-days of your trial. Our frequently asked questions is curated so check there first. The search bar below will fine relevant articles in our frequent question library and user documentation. Also, our user and Groups System Administration documentation is available below.

How can we help you?

Top 10 Frequently Asked Questions

Contact Support

When you find a problem you can't solve yourself, SpiderOak offers free technical support to our paying customers. Email us from your email account of record with your question and we'll be glad to help.