How do I cancel my account?

Simply uninstalling the client does NOT cancel your account or terminate your subscription. You can cancel your account either in the SpiderOak application on your computer or online. To cancel in the application, press Account in the lower right corner. (Previous versions of SpiderOak had "Account" in the top right corner.) The account management window will open; press the Cancel Account button.

To cancel your account online, sign in and click on Account in the top right corner to go to the Account page. Scroll to the bottom of the page and click on the Cancel My Account link.

To protect your privacy, our copies of your encrypted files are irretrievably deleted shortly after you cancel your account. For this reason if you need to reopen an accidentally closed account, please contact SpiderOak Support immediately.