Security Response

Thank you for your interest in keeping SpiderOak secure.

We are dedicated to providing 'zero knowledge' privacy in our backup and sync product such that our users can benefit from complete privacy.

Reporting Security Problems:

Please feel free to send urgent or sensitive security reports to security@spideroak.com; for such purposes, you may use our public key to encrypt sensitive information. To report less urgent matters you can send an email directly to support@spideroak.com.

We are a security sensitive team of engineers.

As it pertains to response, you'll get a reply from our team usually within 24 hours and certainly within 1 business day. We will work with you to help fully investigate and understand the scope of the potential problem, and once resolved, we will immediately post a security update and link to you and/or your site with appropriate credit and appreciation.