You can generally visit our Site without revealing any Personally-Identifiable Data about yourself. In order to use the Services, however, we will collect personally identifiable information, such as your name, address, email address, phone number, username, credit card number, and other information (“Personally-Identifiable Data”). Additionally, we may invite you to participate in surveys, questionnaires or contests, contact us with questions or comments or provide us with feedback, which due to the nature of some of these activities, may include the collection of “Personally-Identifiable Data”. Additionally, by accessing the Site or using the Services, we might collect additional data as set forth below in the “Aggregate Information” paragraph.
We may use your Personally-Identifiable Data to register you to use our Services, confirm your identify, contact you to deliver certain services, news or information related to the Services, verify your authority to use our Services, and improve the content and general administration of the Site and our Services. If you are unwilling to allow your Personally-Identifiable Data to be used as described in this Section, you should not sign up for or use the Services.
SpiderOak recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. This Site is not intended for children under the age of 13. SpiderOak does not target its Services or this Site to children under 13. SpiderOak does not knowingly collect personally identifiable information from children under the age of 13.
We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies generally do not permit us to personally identify you.
The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, and IP addresses, and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users' movement, and gather broad demographic information for aggregate use.
SpiderOak's policy is to notify a user of a request for their personal data stored on our servers prior to disclosure unless prohibited from doing so by statute or court order [e.g. U.S.C. § 2705(b)].
We employ procedural and technological security measures that are reasonably designed to help protect your Personally-Identifiable Data from loss, unauthorized access, disclosure, alteration or destruction, which includes encryption, password protection, and other security measures to help prevent unauthorized access to your Personally-Identifiable Data. The data that you transmit as part of your use of the Services (“Storage Data”) is in encrypted form and SpiderOak does not have access to your Storage Data in its unencrypted form.
SpiderOak complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. SpiderOak has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/
SpiderOak has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by SpiderOak please visit the BBB EU SAFE HARBOR web site for more information and to file a complaint: www.bbb.org/us/safe-harbor-complaints
SpiderOak is an accredited member of the BBB
If you have questions or concerns regarding this statement, you should first contact us at: firstname.lastname@example.org. If your inquiry is not timely and adequately addressed, you should then contact BBB Online at: www.bbb.org. BBB Online will then serve as a liaison with SpiderOak to resolve your concerns.
SpiderOak provides you with the ability to review, correct and delete any of the Personally-Identifiable Data that you have provided to us; provided, however upon deletion you must cease using the Services since we will no longer be able to provide the Services to you. If you wish to review or correct any Personally-Identifiable Data you have provided to us, you may access your account using the SpiderOak application.