1) Edits to the Better Business Bureau contact information
2) Include more firm and direct language around contacting a user should their information be requested by a third party
Regarding the second point, we have been working closely with the Electronic Frontier Foundation (EFF) over the last several years as we believe strongly in their mission – to fight for the digital rights of all users. During a recent conversation the EFF suggested we remove all possible doubt around the area of disclosure in the event that we are contacted by a third party to access data stored on our servers. To that end, we have included the following paragraph under our the ‘Disclosure’ section:
“SpiderOak’s policy is to notify a user of a request for their personal data stored on our servers prior to disclosure unless prohibited from doing so by statute or court order [e.g. U.S.C. § 2705(b)].”
To be clear, it has been our policy to make contact with any user should we be approached by a third party for the purpose of accessing a particular user’s data. The addition of this paragraph more plainly states our stance so that there may be no confusion or room for interpretation. I will add briefly that we have not yet been asked to relinquish end user data which we attribute directly to our ‘Zero-Knowledge Privacy Standard’.
Please feel free to send additional thoughts or questions about this change and/or any of our policies around protecting user privacy. We will continue to work with the EFF and others to ensure the rights of the user come first and foremost.
A special thank you to the EFF for continuing to help spread the word and draw that all-important line.