SpiderOak is a 'zero-knowledge' privacy cloud technologies company enabling backup, sync, share, access and storage via the Internet.
Due to SpiderOak's 'zero-knowledge' privacy standard, we do not have plaintext access to any data a user uploads through the SpiderOak application. For account purposes, we do have access to the account details collected upon account creation including name, email address, and username. Further details include account type, date of account creation/deletion, account history, last 4 digits of credit card (if applicable) and billing address (if applicable).
We at SpiderOak believe that everyone has a right to privacy. Given this benchmark, we ensure any request for information from law enforcement has proper authority and verification. We very much view this level of scrutiny and observance as our responsibility and will follow all measures available to us to ensure proper procedure is being followed.
It is SpiderOak policy to provide notice to a user about any law enforcement request unless prohibited from doing so by law.
SpiderOak provides user information in response to law enforcement requests only in the event that SpiderOak is required to do so by law. Regarding non-public user information, SpiderOak requires that law enforcement must provide the proper and correct legal documents required to obtain information (e.g. a subpoena, court order, or warrant). SpiderOak investigates all requests to ensure they comply with the law.
Requests seeking user information must refer to a specific user account by an email address or username associated with the user's SpiderOak account. SpiderOak will not provide information in response to a request that only references a user's name or seeks general information about a SpiderOak user.
To obtain non-public information about a SpiderOak user, law enforcement requests must provide valid legal process for the type of information sought (e.g. a subpoena, court order, or warrant). SpiderOak will not disclose any information unless a valid search warrant has been issued under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant procedures upon a showing of probable cause.
For emergency requests relating specifically to customer information, please contact firstname.lastname@example.org. If you have a hard-copy request that will be sent via postal mail or fax, please use the below information:
SpiderOak, Inc Attn: Legal Department
555 Huehl Road
Northbrook, IL 60062
NOTE: While SpiderOak agrees to accept service of law enforcement requests by the aforementioned methods, neither SpiderOak nor its users waive any legal rights based on this accommodation.