What does the de-authorize button do? When should I de-authorize a device?

The de-authorize button in the Manage Devices section of the web interface tells our servers to no longer accept connections from a particular device. It is useful in situations like a lost or stolen computer, or sending it to the shop for repair. Once you de-authorize a device, the SpiderOak application on that device will report that it is disconnected. To not tip off a thief that anything is amiss, the application will not report that it has been de-authorized.

To de-authorize a device, log in to your SpiderOak account online, click on the Account tab, then on Manage Devices, then click De-authorize Device. The web interface gives no feedback and might leave you with the impression that it didn't work (that's something on our list of things to improve) but it does indeed de-authorize it.

A de-authorized device remains visible in the SpiderOak application and in the web interface. Files uploaded from it remain safe in your account and continue to count against your storage space. This is because you can re-authorize it later if you wish.

To re-authorize a device, delete SpiderOak's application data on that computer, then run SpiderOak again. SpiderOak will prompt you for the email address associated with your account and password. When asked, choose to reinstall the de-authorized device and you will be able to continue using it normally. For instructions on how to delete your application data folder in order to reauthorize your device, see How do I manually uninstall SpiderOak?