Support & Knowledge Base

FAQs

Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak

Does SpiderOak delete files if I delete them from my computer

No. SpiderOak never removes content from your backup without you explicitly requesting it. If you delete something from your computer, SpiderOak will move the deleted item to the Garbage Bin display within under that computer. Deleted items stay in the garbage bin perpetually -- until you decide to intentionally remove them.

Many backup services only store deleted items for a short period of weeks or months, and if you do not realize the need to recover that file within this time frame, the backup file will be lost. SpiderOak prefers to take an all-inclusive approach.

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