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FAQs

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How do I completely remove SpiderOak from a device?

Note that these steps will completely remove the SpiderOak installation from a computer. Begin by uninstalling the SpiderOak application via your operating system's standard method for uninstalling any application. Then remove SpiderOak's application data directory per your operating system.

Windows running SpiderOak version 5.1.9 or older:

In a search field, enter %APPDATA% (with the percent signs) and press enter. This will open a file explorer window called "Application Data" which lists folders for all the applications you have installed on your computer. There will be a folder in here named "SpiderOak"; delete it.

Windows running SpiderOak version 5.2 or newer:

In a search field, enter %LOCALAPPDATA% (with the percent signs) and press enter. This will open a file explorer window called "Application Data" which lists folders for all the applications you have installed on your computer. There will be a folder in here named "SpiderOak"; delete it.

Mac:

Open a Finder window, then click on the Go menu at the top of the screen. While the Go menu is showing, hold down the ALT (or OPTION) key. When ALT is held down the Library folder will become visible. Click on Library, then click into the Application Support folder. Find the SpiderOak folder and delete it.

Linux:

Delete your ~/.config/SpiderOak directory.

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