Support & Knowledge Base


Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak

I created my username and password. Where do I enter them?

You will enter your username and password while installing the SpiderOak program on your computer. After you download the SpiderOak program and begin installation, you will be prompted for your username and password.

Once the installation process is complete, you can use your password to log into your web account online or from a mobile device.

Couldn't find an answer to your question? Email our support with your question.

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