Support & Knowledge Base

FAQs

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How do I manually uninstall SpiderOak? How can I delete information from an old account?

If you want to remove all traces of SpiderOak from your computer, uninstall SpiderOak for troubleshooting purposes, or if you are trying to sign on from a new account and SpiderOak is still trying to connect to your old account, all you need to do is follow these instructions.

Windows running SpiderOak version 5.1.9 or older:

Quit SpiderOak. Don't just minimize the application, shut it down completely. In a search field, enter %APPDATA% (with the percent signs) and press enter. This will open a file explorer window called "Application Data" which lists folders for all the applications you have installed on your computer. There will be a folder in here named "SpiderOak"; rename or delete it.

Windows running SpiderOak version 5.2 or newer:

Quit SpiderOak. Don't just minimize the application, shut it down completely. In a search field, enter %LOCALAPPDATA% (with the percent signs) and press enter. This will open a file explorer window called "Application Data" which lists folders for all the applications you have installed on your computer. There will be a folder in here named "SpiderOak"; rename or delete it.

Mac:

Your Mac remembers the credentials from your old account because the SpiderOak app data which stores your profile/user information is not stored in the same location as the SpiderOak app itself. This means that when you drag and drop SpiderOak in the trash, you're not actually uninstalling the app: you're just deleting the executable file. This is actually true for a lot of applications on Mac: it's part of how this operating system works.

Open a Finder window, then click on the Go menu at the top of the screen. While the Go menu is showing, hold down the ALT (or OPTION) key. When ALT is held down the Library folder will become visible. Click on Library, then click into the Application Support folder. Find the SpiderOak folder and rename or delete it.

Linux:

Quit SpiderOak. Don't just minimize the application, shut it down completely. Rename or delete your ~/.config/SpiderOak directory.

Whether it is best to rename or delete this folder depends upon your objective. If you want to remove all traces of SpiderOak from your computer and do not plan to use it again, delete the folder. Otherwise, it is more prudent to rename the folder. If renaming it resolves your issue, you may delete the old folder that you renamed. It contains log files that our support department will need should the problem continue, so it would be prudent to hang on to the renamed folder for a few days.

Once you've renamed or deleted the folder, you don't have to re-download SpiderOak unless you need to update to a newer version. Start the application and you will be prompted for your username and password as though you are installing the program for the first time.

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