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FAQs

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How do I manually uninstall SpiderOak? How can I delete information from an old account?

If you want to remove all traces of SpiderOak from your computer, uninstall SpiderOak for troubleshooting purposes, or if you are trying to sign to a new account and SpiderOak is still trying to connect to your old account, all you need to do is follow these instructions.

Windows running SpiderOak version 5.1.10 or older

Quit SpiderOak. Don't just minimize the application, shut it down completely. Open a search field. Where the search field is located depends on your version of Windows:

On XP, click the start button on the taskbar. In the "search programs and files" field, type "run" and press enter. Click the "Run" program to open a search field. Type %APPDATA% (with the percent signs) and press enter.

On Vista and Seven, click the start button on the taskbar. The cursor will be in the search field; type %APPDATA% (with the percent signs) and press enter.

On Eight and newer, open the start screen. There is no need to go to a search field; just start typing %APPDATA% (with the percent signs) and press enter.

Searching for %APPDATA% will open a file explorer window called "Application Data" which lists folders for all the applications you have installed on your computer. There will be a folder in here named "SpiderOak"; rename or delete it.

Windows running SpiderOak version 5.2 or newer

Quit SpiderOak. Don't just minimize the application, shut it down completely. Open a search field. Where the search field is located depends on your version of Windows:

On XP, click the start button on the taskbar. In the "search programs and files" field, type "run" and press enter. Click the "Run" program to open a search field. Type %LOCALAPPDATA% (with the percent signs) and press enter.

On Vista and Seven, click the start button on the taskbar. The cursor will be in the search field; type %LOCALAPPDATA% (with the percent signs) and press enter.

On Eight and newer, open the start screen. There is no need to go to a search field; just start typing %LOCALAPPDATA% (with the percent signs) and press enter.

Searching for %LOCALAPPDATA% will open a file explorer window called "Application Data" which lists folders for all the applications you have installed on your computer. There will be a folder in here named "SpiderOak"; rename or delete it.

Mac

Quit SpiderOak. Don't just minimize the application, shut it down completely. Open a Finder window, then click on the Go menu at the top of the screen. While the Go menu is showing, hold down the ALT (or OPTION) key. When ALT is held down the Library folder will become visible. Click on Library, then click into the Application Support folder. Find the SpiderOak folder and rename or delete it.

Linux

Quit SpiderOak. Don't just minimize the application, shut it down completely. Rename or delete the ~/.config/SpiderOak directory.

General information

Whether it is best to rename or delete this folder depends upon your objective. If you want to remove all traces of SpiderOak from your computer and do not plan to use it again, delete the folder. Otherwise, it is more prudent to rename the folder. If renaming it resolves your issue, you may delete the old folder that you renamed. It contains log files that our support team will need should the problem continue, so it would be prudent to hang on to the renamed folder for a few days.

Once you've renamed or deleted the folder, you don't have to download SpiderOak again unless you need to update to a newer version. Start the application and you will be prompted for the email address associated with your account and its password as though you are installing the application for the first time.

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