Support & Knowledge Base

FAQs

Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak

I downloaded SpiderOak on Windows but my Hive folder didn't appear. What happened?

If there is no "enable OS integration" in Preferences, chances are likely that the feature didn't get installed. Reinstall/Repair your install, and watch carefully as you go through install - at some point there will be a tiny drive image and "SpiderOak" and on the next line, there should be another tiny drive with "OS integration". If you are seeing a red X instead of that tiny drive, click on it and choose the option "install to hard drive"

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