Support & Knowledge Base

FAQs

Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak

I just created a new device. Why can't I see it on the SpiderOak website

Devices which have not yet uploaded any data will not appear when accessing your account through the SpiderOak website. As soon as you complete an upload from this device, you will be able to view the device and any uploaded data on the website.

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