Support & Knowledge Base

FAQs

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The SpiderOak website is telling me I have entered my username or password incorrectly. I know my username and password are correct. What's going on?

There are a few possible reasons you might see the "Incorrect Username or Password" error when you are trying to sign in and access your SpiderOak account.

1) Either your username or password could be incorrect. Please note that both username and password are case sensitive, and also that you do not login with your email as your username

2) Your account may have 2 Factor Authorization enabled and you are not correctly adding the token to the end of your password. If you've enabled 2FA on your account, please remember that you must request the token and add it to the end of your password like such: password12345 For more information, please see here: https://blog.spideroak.com/20110620235134-2-factor-authentication-to-your-spideroak-account

3) This account has been closed.

If you are still unable to access your account or you have any questions, please feel free to contact us at password@spideroak.com

Couldn't find an answer to your question? Email our support with your question.

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