Support & Knowledge Base

FAQs

Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak

Why do I need to create a password hint

We strongly recommend that you create a hint because losing your password can cause you to lose access to all of your backed up data. If you lose your password you will lose access to your account. We cannot recover or reset your password for you, even in emergencies.

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