Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak
First of all: don't panic! Remember, all your files are safely backed up to SpiderOak. You can restore anything you need. You have a few choices for how to get your data back and get started backing up with SpiderOak again:
Downloading your data from the View tab
If you are using the same type of operating system as before, SpiderOak will ask whether you want to restore these files to their original locations or to download them to a new location. Choosing to restore them to their original locations lets SpiderOak do all the organizing work for you: your files will be placed back in their old locations in your files structure. If you choose to send your files to a different folder, such as your Downloads folder, you will need to manually move them to the correct locations on your file system. You will also need to manually move files to the correct locations if you are attempting to restore data from, for example, a Windows machine onto a Linux machine.
Once your data is back in place, select your files for backup again so SpiderOak can continue providing you live backups. Remember: because this data is already stored on your system, all these files will deduplicate. This means the upload will complete very quickly.
If you're trying to upload information you know will deduplicate but SpiderOak is warning you that you will exceed your space limit, please open the Preferences window. Under the "Interface" tab, please check the box which says "Disable disk space calculations". This will prevent SpiderOak from estimating how much space this data will take up in your account and giving you "out of space" messages. You can now select your data for upload, and it will deduplicate before being sent to our servers.
Downloading your data from the SpiderOak website.
If you've already restored your data from another source, such as a USB, all you need to do is reselect it for backup in SpiderOak