Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak
First, when logging into your account be sure you're entering the correct username with the correct capitalization or it will not be accepted.
If you created a 'Hint' for your password when you first made your account, you can have that hint sent to your e-mail address by entering your username (not your email address) here:
If you cannot find the password hint email, please double check your spam folders in case this email was incorrectly marked as junk. Always check your filter settings to make sure you're able to receive email from SpiderOak.
Remember: if you have SpiderOak installed on another computer and the program is already running or does not require a password on startup, you can reset your password from this computer. Simply click the Account window, then choose "Edit" next to your current password. You can enter a new password here, which is used to regenerate the nested series of keys that are used to protect your data. Changing your password from any computer in your SpiderOak account will reset your password for all your computers and the website.
If you need any more assistance recovering your password or opening a new account, please contact email@example.com