Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak
Why doesn't my share room have a password? How does SpiderOak keep share rooms secure
How do I add a new device to my account
Is SpiderOak HIPAA compliant
What happens when I disconnect my external drive? Will SpiderOak assume all my files on the drive have been deleted
Why are some of my files listed under the 'Unknown' category
What if I forget my SpiderOak password
Help! I've lost my computer and/or all my data. How can I restore or download all my data from SpiderOak
Can I tell SpiderOak not to keep historical versions of my files, or limit how many historical versions it stores
I accidentally selected a file for back-up. I removed it from my back-up selection, but it still keeps uploading. What can I do? How can I clear my queue/remove all files from the queue
I just installed SpiderOak and the program shows "disconnected". Why is this happening?
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