Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak
Can I move the Hive folder?
Why doesn't my password manager (1Pass/LastPass/KeePass/Keychain) remember my password when I create my SpiderOak account?
My Anti-Virus software won't allow SpiderOak to run, because it detected a security risk. How can I install the program?
Is SpiderOak HIPAA compliant?
I accidentally selected a file for back-up. I removed it from my back-up selection, but it still keeps uploading. What can I do? How can I clear my queue/remove all files from the queue?
What if I forget my SpiderOak password?
Do Share Rooms violate zero knowledge?
How do I add a new device to my account?
Help! I've lost my computer and/or all my data. How can I restore or download all my data from SpiderOak?
Can I tell SpiderOak not to keep historical versions of my files, or limit how many historical versions it stores?
Couldn't find an answer to your question? Email our support with your question.