SpiderOak share rooms are not indexable or crawlable by search engines. This means no one will ever see your share room in Google search results. In order to access a Share Room, you must be able to type in the exact URL or enter the ShareID and RoomKey. In this case, the RoomKey itself works as a password.
However, due to popular demand we are in the process of adding the option to ask for a password when accessing a share room. We will update our website and blog when this feature is available.
To add a new device to your SpiderOak account, download and install SpiderOak on the computer you wish to add. During setup, choose the option to "Add a New Device". This device will now go through syndication, which means SpiderOak is downloading the necessary data about your account from our servers. No files from your other devices will be downloaded or synced to this computer during setup. Once syndication completes, you're ready to begin selecting your data for backup.
The short answer is 'yes'. The longer answer is a bit more complicated. The SpiderOak client and server environment contain all the appropriate technical security mechanisms to protect the data that is transmitted to and from the SpiderOak servers. In fact, we built the SpiderOak 'zero-knowledge' privacy environment specifically to handle this task. However, we do not currently employ a HIPAA compliance officer for self-certification.
The services provided by SpiderOak do form a critical part of Data Backup, Disaster Recovery, and Emergency Mode Operations strategies by providing remote accessible backup, storage and restore services that are geographically distant from the client site to minimize the likelihood of data loss in a large-scale disaster. In the event of loss of the primary data center, data located on the SpiderOak cloud can easily, securely and quickly be accessed and restored.
Covered entities are required to comply with the HIPAA Administrative Simplification Security Rule since April 21, 2005. SpiderOak, as part of a comprehensive security plan, can be an important part of your compliance strategy.
If your external/removable drive is mounted in the default location, such as under /media/, SpiderOak typically knows that this is a removable drive and will not move data from the drive to the Deleted Items bin if the drive is disconnected.
Files are color-coded by their location on your hard-drive. Any files coded under this category are not located in the common directories like 'Documents', 'Pictures', 'Movies', etc… Files in the 'Unknown' category are often located on external drives or other media.
First, when logging into your account you should be sure you're entering the correct username. Be sure that you are entering your username with the correct capitalization or it will not be accepted. If you created a 'Hint' for your password when you first made your account, you can have that hint sent to your e-mail address by entering your username here: https://spideroak.com/forgot_password
If you cannot find the password hint email, please double check your spam folders in case this email was incorrectly marked as junk. Always check your filter settings to make sure you're able to receive email from SpiderOak.
First of all: don't panic! Remember, all your files are safely backed up to SpiderOak. You can restore anything you need. You have a few choices how to get your data back and get started backing up with SpiderOak again:
Downloading your data from the View tab
SpiderOak will prompt you whether you want to restore these files to their original locations or to download them to a new location. Choosing to restore them to their original locations lets SpiderOak do all the organizing work for you: your files will be placed back in their old locations in your files structure. If you choose to send your files to a different folder, such as your Downloads folder, you will need to manually move them to the correct locations on your file system.
Once your data is back in place, select your files for backup again so SpiderOak can continue providing you live backups. Remember: because this data is already stored on your system, all these files will deduplicate. This means the upload will complete very quickly.
If you're trying to upload information you know will deduplicate but SpiderOak is warning you that you will exceed your space limit, please open the Preferences window. Under the "Interface" tab, please check the box which says "Disable disk space calculations". This will prevent SpiderOak from estimating how much space this data will take up in your account and giving you "out of space" messages. You can now select your data for upload, and it will deduplicate before being sent to our servers.
Downloading your data from the SpiderOak website.
If you've already restored your data from another source, such as a USB, all you need to do is reselect it for backup in SpiderOak
Right now it's not possible to limit how many historical versions of your files SpiderOak keeps or stop saving them entirely. Historical versions are a critical part of the backup process: if you accidentally overwrite all the data in a file, or replace it with something else, you still have the older correct version safely backed up.
If you have too many historical versions of your files saved, you can delete or purge them. See How do I use the purge historical versions option?
To empty your queue, all you have to do is press the "Pause All Uploads" button which appears in the Status tab in SpiderOak. You can then de-select the file from the Backup tab. If the file has already appeared in your View tab, select it and press Remove. This may not appear to work immediately, because it can take the server several minutes to understand which data blocks have been removed before it will resume uploading the rest of the data.
If for any reason this does not work, you can always tell SpiderOak to empty the queue from the command line by doing the following:
c:\"Program Files"\SpiderOak\SpiderOak.exe --destroy-shelved-x
c:\"Program Files"\SpiderOak\SpiderOak.exe --repair
Please be sure to wait at least several minutes for these commands to begin running: they do not always generate text immediately. These commands will clear the queue on SpiderOak and allow you to select new files for your backup. It will also reset your Preferences, so please be sure to re-add any filter exclusions or size limitations.
When SpiderOak shows "disconnected" it means the program might be unable to reach our servers. Here are a few common reasons this happens:
1) Your internet connection is not working, or SpiderOak is being blocked by an antivirus progam
To test this, make sure this computer is able to access the internet. If you have antivirus running, trying turning it off and see if SpiderOak can connect.
2) Your account might be closed
If you try to connect to an account which was closed, you'll see "disconnected" instead of "this account has been canceled". If you don't remember closing your account, you can contact support and they will investigate for you.
3) You might be trying to access an "old" account.
Have you ever used SpiderOak on this computer before? If so, SpiderOak might be finding your old account information still stored on this computer. It will try to connect to the old account, and if that account is closed, it will only show you that you are "disconnected".
In this case, all you need to do to start using your new account is to manually delete the application data associated with your old account. Instructions to remove this data are below:
Your Mac remembers the credentials from your old account because the SpiderOak app data which stores your profile/user information is not stored in the same location as the SpiderOak app itself. This means that when you drag and drop SpiderOak in the trash, you're not actually uninstalling the app: you're just deleting the executable file. This is actually true for a lot of applications on Mac: it's part of how this operating system works.
To uninstall on a Mac, please open Finder and look in YOUR_USER_DIRECTORY. From there, open the Library folder, then Application Support. (To access the Library folder on Lion: 1.) Open up a Finder window 2.) From the "Go" menu, select "Go to Folder…" 3.) Enter "/Users/
To uninstall SpiderOak on Windows, first close SpiderOak (otherwise you will still have scripts running which will write more information to your appdata folder). Next, choose 'Run' from your Start menu on your PC, then type %appdata% in the Open prompt box. This will open an Explorer window called "Application Data" which lists folders for all the applications you have installed on your computer. There will be a folder in here named "SpiderOak": delete the SpiderOak folder.
Delete your ~/.SpiderOak folder
Once this folder is deleted, restart SpiderOak. You'll be prompted for your username and password and you can sign in to your new account.