Support & Knowledge Base

FAQs

Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak

General

How hard is it to setup the initial backup

How easy is it to access my data remotely

How can I use SpiderOak from the commandline

What Partnership Program is best suited to me? Affiliate or Whitelabel

What is your quality assurance process for new releases

Why doesn't SpiderOak just use web or FTP access

How do I make SpiderOak connect using a proxy server

Are there any special firewall settings SpiderOak needs

How do I install SpiderOak on a headless Linux server

Will SpiderOak work on a NAS device

How should I contact SpiderOak for support issues

Does SpiderOak outsource customer service

Why isn't SpiderOak open source yet? When will it be

Is SpiderOak hiring

How do I use the SpiderOak Web API

How do I start SpiderOak minimized

How do I make SpiderOak connect using a proxy server

How do I set up a new user from the commandline

How do I cancel my account

What do I do if one of my SpiderOak devices is stolen

How do I sign up for SpiderOak

I created my username and password. Where do I enter them

How do I manually uninstall SpiderOak? How can I delete information from an old account?

What does the deauthorize button do? When should I deauthorize a device

I keep getting a message saying the Backend Worker Process has exited. What does that mean

What happens if I 'de-authorize' a device

I just created a new device. Why can't I see it on the SpiderOak website

What is de-duplication

How can I change my email address

How do I cancel my account

Why would I want to use the command line? What is it

What happens when I disconnect my external drive? Will SpiderOak assume all my files on the drive have been deleted

How do I access the command line

I just switched from DropBox to SpiderOak. What are the differences between DropBox and SpiderOak

How do I add a new device to my account

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