No. SpiderOak never removes content from your backup without you explicitly requesting it. If you delete something from your computer, SpiderOak will move the deleted item to the Garbage Bin display within under that computer. Deleted items stay in the garbage bin perpetually -- until you decide to intentionally remove them.
Many backup services only store deleted items for a short period of weeks or months, and if you do not realize the need to recover that file within this time frame, the backup file will be lost. SpiderOak prefers to take an all-inclusive approach.
When running SpiderOak from the command line, one available option is the
--purge-historical-versions option. This allows you to remove
historical versions of files in your backup set according to a schedule you
specify. You may use this to clean up old versions of files you no longer need,
freeing up space in your account. This is a powerful feature, and care should
be taken when using it, since it permanently removes data from your backup.
Please note that this command only purges historical versions from the device running the command. If you would like to purge historical versions from each of the devices in your account, you will need to run this command on those devices as well.
To run this command, please follow these instructions:
cmd.exe. This will launch the command prompt window.
c:\"Program Files"\SpiderOak\SpiderOak.exe --purge-historical-versions
--purge-historical-versions option has three modes:
specifier: purge according to a schedule you specify (details below)
specifier for setting your own schedule is an argument of
hM,dN,w - where M and N are numbers, specifying how many
hourly and daily versions to keep, respectively. Leaving the number off (as for
the "w" or weekly part of this example) means unlimited. The option also
accepts (m)ontly and (y)early arguments.
To purge historical versions which are older than a specific date, you can use the arguments we list in our FAQ on how to purge historical versions.
Depending on how many versions you want to keep, you can simply leave off any older qualifier. For example, if you want to purge all versions older than a week, you could do any of the following:
All of the above commands will not retain versions older than one week.
To purge versions old than six months, you have even more options. For example:
One of the advanced features of SpiderOak is broad deduplication. That means that we try very hard to store new versions of files (and entirely new files and folders) by referencing existing data blocks that were previously stored. (Reference: A 'data block' refers to the way we store you data. We break every file down into very tiny pieces and each of these pieces we call a 'data block'). A data block is deleted (and the space it uses is freed) when there is no longer any reference to that data block.
In general, this means that space usage doesn't always decrease when files are removed - especially if other files are referencing those same data blocks.
As a general example, if you have any two copies of the same file in any combination of folders or on different devices (including deleted files and deleted folders in the Garbage Bin), removing one of them will not free any space -- the space for storing the data is still used by the other copy. In order to completely free up the space you would have to remove both copies of this document.
This also applies to individual data blocks (pieces of files) that are shared across many historical versions of a file. Deleting old versions of a file doesn't free any space if those same data blocks are also used in the newest versions of the file.
The 'slowness' can happen on Windows when 'Folder Redirection' is used to specify a different location (usually on a network drive or similar) for folders such as My Documents. This can also happen on Windows if there is a floppy drive attached - or even if there isn't a physical floppy drive, but simply an "a:" drive option in your Device Manager.
To correct this slowness, open Windows Device Manager and see if you have a listing for a floppy/A: drive. If you do, delete or disable this drive, then try reopening SpiderOak. Switching between tabs should now be noticeably faster.
Within the SpiderOak application, this problem is actually caused by a bug in QT, the open source graphical toolkit from Nokia that SpiderOak uses. The bug is described here in QT's bug database: https://bugreports.qt.nokia.com/browse/QTBUG-13182
This bug has already been addressed in the newest version of Qt 4.8, which is now in beta and is slotted to be included with SpiderOak as soon as it is released generally.
Note that these steps will completely remove the SpiderOak installation from a given device. If you choose to install SpiderOak later on this device, SpiderOak will treat it as a completely new installation.
Mac: Your Mac remembers the credentials from your old account because the SpiderOak app data which stores your profile/user information is not stored in the same location as the SpiderOak app itself. This means that when you drag and drop SpiderOak in the trash, you're not actually uninstalling the app: you're just deleting the executable file. This is actually true for a lot of applications on Mac: it's part of how this operating system works.
To uninstall on a Mac, please open Finder and look in YOUR_USER_DIRECTORY. From there, open the Library folder, then Application Support. (To access the Library folder on Lion: 1.) Open up a Finder window 2.) From the "Go" menu, select "Go to Folder…" 3.) Enter "/Users//Library" and click "Go") Please delete or rename the SpiderOak folder.
Windows: To uninstall SpiderOak on Windows, first close SpiderOak (otherwise you will still have scripts running which will write more information to your appdata folder). Next, choose 'Run' from your Start menu on your PC, then type %appdata% in the Open prompt box. This will open an Explorer window called "Application Data" which lists folders for all the applications you have installed on your computer. There will be a folder in here named "SpiderOak": delete the SpiderOak folder.
Linux: Delete your ~/.SpiderOak folder Once this folder is deleted, restart SpiderOak. You'll be prompted for your username and password and you can sign in to your new account.
To delete a file from your SpiderOak network you will first want to navigate to the 'View' tab within the SpiderOak application. Next, open the tree to the file (or folder) you would like to delete and select or highlight it. Finally, click on the 'X' button in the menu bar to remove the file. Once you complete this step, a pop-up message will appear asking if you would like to remove this file from all future backups and – depending on your desires – make the appropriate choice.
NOTE: Please keep in mind that deleted files will not be removed instantaneously. For example, if you have other items waiting to be uploaded in the Queue (on the 'Status' tab) then you will have to wait for these transactions to complete before you notice the file deleted from your SpiderOak account and thus freeing up space to store additional items.
To delete a historical version, first click on the file. A window will slide out from the right displaying all of the file's historical versions, including the date the version was saved and its size. Highlight any of the files and then click the 'Delete' (red 'X') button to remove the versions from your account. (To select multiple files, hold down the Control key and click which files you would like to remove.)
You can also purge historical versions from the command line. For instructions on how to do so see please How to purge historical versions from the command line.
Files are color-coded by their location on your hard-drive. Any files coded under this category are not located in the common directories like 'Documents', 'Pictures', 'Movies', etc… Files in the 'Unknown' category are often located on external drives or other media.
Yes. To delete an entire device you must first navigate to the 'View' tab within the SpiderOak application. Next, select the device you would like to remove and then click the remove button ('X') in the menu bar. When prompted if you would like to purge the device and all its contents, choose yes. This will remove the entire device and all of its contents.
Please be aware that you cannot delete the device that you are currently using. If so, SpiderOak will give an error. You must be using a different computer which is part of your SpiderOak account to delete a device.
You also cannot delete the only device in your account. If you want to delete all devices from your account, you will have to leave one device, then create a new device on any computer. You can then use the new device to delete the last remaining old device.
NOTE: If you delete a device and do not immediately see your storage size reduced, this could be happening for two reasons. 1) Sometimes it takes a few minutes for SpiderOak to update itself with the servers. In this case, the size will adjust itself automatically within a few minutes. 2) If the data on this device was also stored on another device in your account, the data was deduplicated so that only one set of files was taking up space in your account. As long as you have one full set of files, they will continue to take up the full amount of space. For more information see https://spideroak.com/engineering_matters#storage_savings
Try checking the Deleted Items bin. Data you've deleted on your own computer is sent here and stored indefinitely, so try emptying this folder. You might also check to see if you have a very large number of historical versions saved. Usually these deduplicate, but some file structures don't deduplicate effectively and your historical versions might be taking up a lot of space.
To delete historical versions, you can run a command to purge them from your account
If for any reason you still think the amount of data you see listed is "wrong", or you think your account is growing larger than it should be, you might have some unnecessary or "junk" files selected for backup. For example: Temporary internet files, cookies, "Recent" menu, and so on. Cookies change continuously and have lots of tiny data values, which cause a huge amount of overhead in the backup process.
These folders would never want to be restored, so there's no point in backing them up. Some SpiderOak users accidentally back up the data files for a different SpiderOak user, which means they store all the unnecessary temp files and application data files SpiderOak generates.
These files change often and accumulate a lot of historical versions, and moreover there's no need to back them up. Try going through your account and make sure you have nothing backed up that you don't recognize. If you don't know what it is, there's probably no need to back it up!
To remove data from your SpiderOak account, open the SpiderOak application and choose the View tab. Select the files or folders you wish to remove and click the 'Delete' button. Click 'Remove' to confirm that you wish to remove the data from your account. This will permanently remove the data from your dataset and free up the corresponding space in your account.
Please note that deletions do not occur immediately because they must go through the queue in order, just as uploads do. If you are trying to delete data to free space in your account because you have exceeded your space limit, see Exceeding Your Account Limit.
Your storage used might not immediately reflect the deletion of your files if the SpiderOak servers have not yet updated your account information. Depending on your connection speed and server traffic, it might take several minutes for your storage space to update. If after closing and reopening SpiderOak you still do not see the storage space reclaimed, contact SpiderOak support.
Each time you modify a file in your backup set, SpiderOak saves the changed file as a new 'version' rather than overwriting the existing file. The previous version of your file then becomes a historical version.
Historical versions only include the information that differs from the previous version; the rest of the file information deduplicates. Most historical versions take up little additional space in your account. For more information see Deduplication.
Documents that have historical versions saved will be followed by a number in parentheses which indicates how many historical versions SpiderOak has saved For example: file.doc (3)
If you're trying to delete data and nothing is happening, then there might still be uploads stalled in the queue which are blocking your deletes. Every time you modify a backed up file, save a change to your backup or perform any other action on SpiderOak, these actions are placed in your Queue in order. If you still have uploads in your queue, then these will keep trying to complete before your "delete" actions can go through.
In this case, you need to empty your queue. Now you will be able to delete files until you no longer exceed your space limit.