Support & Knowledge Base


Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak


How hard is it to setup the initial backup?

How easy is it to access my data remotely?

What Partnership Program is best suited to me? Affiliate or Whitelabel?

What is your quality assurance process for new releases?

Why doesn't SpiderOak just use web or FTP access?

How do I make SpiderOak connect using a proxy server?

Are there any special firewall settings SpiderOak needs?

Will SpiderOak work on a NAS device?

How should I contact SpiderOak for support issues?

Does SpiderOak outsource customer service?

Why isn't SpiderOak open source yet? When will it be?

Is SpiderOak hiring?

How do I start SpiderOak minimized?

How do I cancel my account?

What do I do if one of my SpiderOak devices is stolen?

How do I get started with SpiderOak?

How do I manually uninstall SpiderOak? How can I delete information from an old account?

What happens when I disconnect my external drive? Will SpiderOak assume all my files on the drive have been deleted?

How do I log out of SpiderOak?

My Anti-Virus software won't allow SpiderOak to run, because it detected a security risk. How can I install the program?

I'm transitioning from another service to SpiderOak. Where do I begin?

What does the de-authorize button do? When should I de-authorize a device?

Can I Install SpiderOak on my Chromebook?

I just created a new device. Why can't I see it on the SpiderOak website?

How do I add a new device to my account?

I keep getting a message saying the Backend Worker Process has exited. What does that mean?

What happens if I 'de-authorize' a device?

What is deduplication?

How can I change my email address?

How do I cancel my account?

I just switched from DropBox to SpiderOak. What are the differences between DropBox and SpiderOak?

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