Support & Knowledge Base

FAQs

Still have questions? We have answers! Check out our Frequently Asked Questions for everything you need on SpiderOak

Backup

How long will the backup take

How hard is it to setup the initial backup

Does SpiderOak keep multiple versions of files

Does SpiderOak backup the whole file every time it changes

What happens if I disconnect from the Internet, or my connection dies during the backup

Can I use SpiderOak on multiple computers? Servers? External hard drives

Does SpiderOak backup open files

Do Outlook files de-duplicate? And how can I best back up my Outlook files

Can SpiderOak backup Exchange, Oracle, MS SQL, etc

How do I get the best backup deduplication from compressed files

How can I select external drives for backup

Case Sensitivity of backup files on Windows

How do I continue to run my SpiderOak backup when I am logged out of my Windows machine

How can I pause or stop a backup

How do I know when my backup is finished

Does SpiderOak have a limit for how large a file can be backed up

I'm trying to select my external drive for backup, but I can't see it in the View tab. How can I find it

How do I change how often SpiderOak scans my files for changes or new files

How do I change how often SpiderOak scans my files for changes or new files

Why does SpiderOak need so much disk space to backup a file

I accidentally selected a file for back-up. I removed it from my back-up selection, but it still keeps uploading. What can I do? How can I clear my queue/remove all files from the queue

What is finalizing

What happens when an employee leaves a company

Why does SpiderOak need so much disk space to backup a file

Do you support LDAP / ActiveDirectory

Can I tell SpiderOak not to backup files which are older than a certain date

Will SpiderOak back up my files if the program is closed

Can I backup Quicken files?

Does SpiderOak offer Automatic Backup Scheduling / Scheduling when Idle?

What data should I backup

What files will SpiderOak never backup

Can I restrict the size of files SpiderOak backs up

How can I exclude certain files or folders from backup

Can I exclude a specific file or folder only by entering a file path name in the exclusions window

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