Easy. Fast. Secure. Should you suffer the unfortunate event of a hard-drive failure or a lost/stolen computer, you can restore your data simply by downloading the SpiderOak application on your new machine and adding it to your SpiderOak Network. Once complete, you will have access to all of your files. If you would like to have the files locally, you may do so by downloading any folders or files you like.
In addition, you will always be able to access and download folders and files over the Internet by logging into your account on the SpiderOak web page using the 'My Login' dialogue.
No. We will never impose limits on bandwidth when accessing your data. You can store and access and share as much of your data as you wish.
SpiderOak does support the 're-installation' of an existing device. This can be accomplished by selecting this option from User Setup Process after installation of the SpiderOak software.
All data you've uploaded to SpiderOak can be found in the View tab. To download any of your data, select a file or folder and press the 'Download' button. You can choose whether to download your file to its original location or to any other folder of your choice.
To access data you've uploaded from other devices, click on the name of the device in the Devices List or in the main screen. This will display the data you have uploaded from other devices. You can also access your data online using the SpiderOak website. To access your data or account details online, click the My Login link on the SpiderOak website. On the My Login page, enter your username and password in the appropriate fields and click the Login button.
REMEMBER: You will not be able to login to the website until you have initially setup SpiderOak on a computer and uploaded data to your account.
To download data from the website, click the name of the device where the data is stored. Opening a device and/or folder may take a few minutes, especially if it contains a large amount of data. When you find the file or folder you wish to download, click the Download button and choose where to save the file on your computer.
The deleted items bin is another layer of security for your files. When a file from your backup is deleted locally, SpiderOak moves the file to the Deleted Items bin rather than deleting the file. Files in the Deleted items bin are never automatically deleted, so if you delete any of your backed up files by accident, you can always safely restore them from the Deleted Items bin.
Any files that SpiderOak deletes as part of sync are also sent to the Deleted Items bin and stored indefinitely.
The deleted items bin is local to each device, so make sure you are looking in the bin for the device where your data was deleted.
Since the files in the deleted items bin are still stored on our servers, they count towards your storage total. To permanently remove items in the deleted items bin from your account, select the files and push 'remove' (red 'X').
First of all: don't panic! Remember, all your files are safely backed up to SpiderOak. You can restore anything you need. You have a few choices how to get your data back and get started backing up with SpiderOak again:
Downloading your data from the View tab
SpiderOak will prompt you whether you want to restore these files to their original locations or to download them to a new location. Choosing to restore them to their original locations lets SpiderOak do all the organizing work for you: your files will be placed back in their old locations in your files structure. If you choose to send your files to a different folder, such as your Downloads folder, you will need to manually move them to the correct locations on your file system.
Once your data is back in place, select your files for backup again so SpiderOak can continue providing you live backups. Remember: because this data is already stored on your system, all these files will deduplicate. This means the upload will complete very quickly.
If you're trying to upload information you know will deduplicate but SpiderOak is warning you that you will exceed your space limit, please open the Preferences window. Under the "Interface" tab, please check the box which says "Disable disk space calculations". This will prevent SpiderOak from estimating how much space this data will take up in your account and giving you "out of space" messages. You can now select your data for upload, and it will deduplicate before being sent to our servers.
Downloading your data from the SpiderOak website.
If you've already restored your data from another source, such as a USB, all you need to do is reselect it for backup in SpiderOak
To restore data from the deleted items bin, select the files or folders you wish to restore and push the 'Download' button. SpiderOak will give you the option of restoring the files to their original location or sending them to a designated folder.
There are two different ways to access your data remotely.
1) SpiderOak allows you to download the SpiderOak application on as many computers as you need to ensure you are able to backup and secure your entire digital life. This also provides secure access to your data from any computer in your SpiderOak Network.
2) Click on the 'My Login' dialogue on the SpiderOak website, enter your username and password, and you can access all of your data on your SpiderOak Network.