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Now hiring: white label engineer

EDIT

We’ve found someone, and this position is now closed. Thanks for everyone who applied!

We’re looking for an energetic hacker to join us to support our partnerships / white labeling product engineering. On any given day, you’ll be working with our desktop client (in PyQt), working with our partnership sales team to develop custom clients for partners, and working on streamlining the whole process to start with the stock SpiderOak client and end up with a customized build for the partner.

Our ideal hacker will know their way around PyQt, effective GUI design, and building Python applications (py2app and py2exe, for example). Taking tasks that can be boring, labor-intensive, and repetitive and whipping them into a slick webapp should be on the list of things that make our hacker happy to do. In the course of this hacking, mastery of git will be essential. Lastly, this hacker shouldn’t be made unhappy by sitting in on sales calls; our hacker will eventually wind up as the technical lead for our whitelabel program, and in doing so will have to tend to a little business now and then. Creating a perfect experience for our partners and their end users should be a matter of pride for our hacker; unhappy partners should create an unhappy hacker.

SpiderOak’s a distributed company, and our ideal hacker is also a first-rate communicator. They will be commonly available during the US working day on our secret awesome undisclosed IRC channel as well as via phone and/or skype. Our hacker will raise a fuss if something beyond their control is blocking their projects- however, our hacker will be a problem solver and be more than up to making the impossible hack come to reality. They will jump at the chance to travel to work with other SpiderOakers, with key cities being Kansas City, MO, and San Fransisco, CA. Civility and “work-togetherness”, especially but not limited to strangers, is required. Effectively managing one’s self is also a key requirement; nobody will be looking over our hacker’s shoulder while they work. A sense of humor is appreciated.

Handy and useful direct previous job/life experience includes work in release engineering, GUI development, or QA. It’s also cool if you’ve also done tech support or worked in any business capacity in the tech world.

Still interested? Send an email to wldev2011@spideroak.com with your cover letter and resumé, and if we enjoy your cover letter, we’ll send you a small task to complete to see how you work. In this cover letter, tell us a bit about yourself, what you can do, and why you’d like to work for us. English only, please.

We know there’s talent in everyone regardless of what little papers might say, so we have no “minimum” requirements for degrees or resumés. We’re also super-equal-opportunity: quality hacking knows no bounds for race, gender, nationality, sexual orientation, species*, or religion. If you can meet what we need, we’ll do amazing things together, no matter who, what, or where you are.

Footnotes

* We will probably not hire you if you are a kangaroo. Australian humans still welcomed, however.

Partnership Programs – How do you know when the fit is right?

It is hard to believe that it has been almost 1 year since I joined the SpiderOak team. When I was brought on, one of my responsibilities was to oversee our White Label Program, coordinating everything from the initial sales inquiry all the way through to implementation. For those of you that don’t know, SpiderOak offers a White Label Program which provides an opportunity for organizations to integrate their branding into the SpiderOak application while providing the flexibility to implement their own pricing strategy.

When I first started, we were still in the learning stages. We were seeing a huge variation in the types of inquires we were receiving. Companies from India & Australia, small Internet Service Providers, and IT consulting companies were flooding our inboxes interested in the product.

Now on one hand, this was extremely exciting! We were doing minimal advertising and people were coming to us. However, we found ourselves in the position of wanting to meet everyone’s needs while simultaneously creating a streamlined process for bringing on new business.

So what did we do? The truth is, we had to experiment. We starting bringing on partners that in retrospect were not the right fit. Initially our White Label Program had a very low upfront cost to join which attracted the wrong type of partners. We found ourselves maintaining branding applications for organizations who weren’t selling the product and if they were it was in very low volumes. Thus the cost to build, support and maintain the relationship was not profitable.

So we made some tweaks and shifted our positioning. Our product was built in such a way that it is quite easy to customize. Supporting an obscure slavic language, changing the User Interface text, hosting sub domains, it is all possible to do. The question became, WHO should we be doing this for?

While we still have a lot to learn about creating the right partnerships, we do know that the right kind of partner is the organization that can hit the ground running because they have the network established. Today, SpiderOak is white labeled by companies with anywhere from a few thousand to 100 million plus end users.

12 months later, I can say with certainty that we have made a tremendous amount of progress. Like most partnerships in life, they often take time to evolve. It’s rare to see overnight successes and I am constantly challenged by the amount of patience one needs to build a solid foundation. And so we try and we try again. However, despite all the variation we see on a daily basis, SpiderOak is much closer to truly understanding how to identify the right fit, which is critical when fostering long term growth and success.

For more information on our partnership programs please visit:

https://spideroak.com/partners/