Conversations about life & privacy in the digital age

Special 5.0 Release Offer: 5GBs, 25% Off

We are proud of our new 5.0 release and want to thank everyone who tested it and provided valuable feedback along the way. Hearing about your experience helped us make a better product. Thank you!

SpiderOak 5.0 brings a number of features and bug fixes. With our new SpiderOak Hive folder, privacy meets simplicity. It’s now super easy to sync data with drag and drop functionality between your desktop, laptop and mobile devices. We also deployed OS integration, allowing right-click access to SpiderOak functions via the file browser on Windows (Explorer) and Macs (Finder). In addition, we have built SpiderOak mobile 2.0 from the ground up. You can find our newly updated mobile app in the App Store. For Android, it will arrive in the Google Play Store May 13th.

Starting today until Sunday, May 12th at 11:59 PM CDT, we offer you the following deals:

SpiderOak 5.0 image (vertical)

New to SpiderOak? Get 5GBs FREE for life for you or your business when you signup and download 5.0. Click here to claim this offer. Available on Linux, Mac, and Windows.

Already a SpiderOakian? Receive 25% off when you upgrade to an annual plan. That is only $75 per year for 100GBs of private, secure storage. Use the code “ILoveSpiderOak” to take advantage of this offer. Here’s how:

  • Open your ‘account’ through the accounts tab in the SpiderOak client or click the ‘Buy more space’ button.
  • On the Account Details page, select “Upgrade My Plan” to the right.
  • On this page, you will see a “Promotional Code” box.
  • Type “ILoveSpiderOak” in this box and select “Update”
  • You will see the discount 5GB free option as well as the 25% discount to yearly plans.
  • Choose your promotion and continue the ‘checkout’ process.

Note: The ’5 GB FREE’ offer is intended for new users. Selecting this promotion as a current user will replace your existing storage with 5 GBs.

Enjoy! Thank you again – above all – for your continued patronage and support.

Download the SpiderOak Mobile App for iOS by clicking the App Store button below.

SpiderOak - SpiderOak, Inc.




Download The Newest Version of SpiderOak

Today we are proud to release our newest version – SpiderOak 5.0.

DOWNLOAD 5.0 – HERE

The most significant addition is SpiderOak Hive – a simple drag and drop folder that allows you to sync files across all your devices. For more information on Hive, feel free to visit https://spideroak.com/hive/.

 

You can read about several other new features, enhancements and bug fixes at SpiderOak Launches 5.0 Beta.

Please reach out with any thoughts or questions. We look forward to continuing development and making SpiderOak the best it can be.

Fighting for the Right to Know

In February a bill was introduced in the State of California by Assembly Member Lowenthal called AB 1291 or the ‘Right To Know’ Act.

The central theme of the ‘Right to Know’ Act is transparency – creating a way for the user of a service to request and thus understand all the information a company has about them in terms of what was given, what was shared, as well as what may have been inferred. And despite various company spokesmen speaking up in favor of AB 1291 (e.g. increased transparency), behind closed doors many of these same companies are working to defeat the bill via industry groups and coalitions.

It is tough to argue against transparency. And it has always been our belief that a more transparent ecosystem would give way to a better educated consumer which ultimately means a better business environment. After all, we would hate to think that somehow companies were taking advantage of us in any way and the ‘Right to Know’ Act is a way through this potential fear.

For these reasons and more, we felt compelled to come out in favor of AB 1291. Below is the letter we sent to Assemblymember Lowenthal in show of our support:

***

March 21, 2013

 

The Honorable Bonnie Lowenthal

State Capitol, Room 3152

Sacramento, CA 95814

 

Re:  Support for AB 1291 (Lowenthal), The Right to Know Act

Dear Assemblymember Lowenthal:

On behalf of SpiderOak, Inc, we are writing to express our support for AB 1291, the Right to Know Act.

The Right to Know Act would modernize California’s Shine the Light Act (Civ. Code 1798.83), which was intended to provide Californians with the right to know when businesses are sharing their personal information. In the years since the passage of the Shine the Light Act, its definitions and mechanisms have been outpaced by rapid changes in technology, data collection, and business practices. The Right to Know Act would update this important measure.

We stand in support of the Right to Know Act for two reasons. First, SpiderOak strongly supports the principle that individuals deserve the right to know how their personal information has been collected and shared. Protecting user privacy needs to be an essential part of how we as a society address the growth of online activity. Therefore, we support efforts to provide individuals with consistent transparency across all of the companies who handle personal information.

Second, SpiderOak believes that transparency and greater understanding will help all businesses in the modern data ecosystem thrive – including SpiderOak. Businesses that handle personal information rely on user trust – that the business is handling information with the utmost care and concern. As the ‘cloud’ medium grows, information collection and gathering has increased exponentially. By increasing transparency, we believe that the Right to Know Act will promote good data stewardship across the board and thus increase overall trust in and usage of data-driven services, promoting innovation and business growth.

California residents and companies both deserve an online world where users can truly understand how their personal information is collected and shared. Transparency is a necessary step in building that world. For that reason, we are proud to join you in supporting the Right to Know Act.

Sincerely,

Ethan Oberman

CEO
SpiderOak, Inc

***

We are curious to hear your thoughts on the ‘Right to Know’ Act and where you stand. Feel free to leave your comments here and looking forward to the dialogue!

SpiderOak Launches 5.0 Beta

Today we are proud to release the SpiderOak 5.0 Beta. It comes as the result of a lot of hard work and planning and we are excited to get it into the hands of our users. The most significant addition is SpiderOak Hive which makes syncing data between your various devices simple and easy. You can find a detailed list below of what will be included from new features to feature enhancements to bug fixes as well as some FAQs about SpiderOak Hive. Please click here to download the 5.0 Beta. (Click here for the 64-bit Windows build)

NEW FEATURES

  • SpiderOak Hive: We adopted a simple approach to syncing data across all devices by creating the SpiderOak Hive folder. Simply drag and drop files or folders into this folder and they will automatically sync to your other devices.
  • OS Integration for Windows (Mac and Linux soon to follow): Granting right-click access functions via Explorer now allows you to backup, share, and view historical versions.

ENHANCEMENTS

  • ShareRoom Enhancement: Users can now add passwords to their ShareRooms which adds an additional layer of security when sharing important files.
  • Remote Diagnostics: We added a capability for remote diagnostics to help when troubleshooting problems with customer support.  This option is disabled by default. You must explicitly enabled it.  Diagnostic reports consist of metadata such as program and OS version information, file system types, program log files, folder and file names. Reports do not include backup data, passwords, or encryption information.
  • Password Enhancement: As a new user, you must now change your password upon setting up your first device when JavaScript was disabled during signup and a temporary password was automatically generated.
  • ShareRoom Enhancement: We added clarification to the ShareRoom creation wizard

FIXES

  • LAN sync: Fixed a bug with LAN sync, allowing the client to recover from certain error conditions
  • UI / View Tab: Fixed a bug that sometimes caused the UI to erroneously disable the View tab in the client after displaying the “out of space” popup window.
  • AppIndicator framework: Switch system tray icon to use AppIndicator framework on Ubuntu.
  • Backup: Fixed a bug which prevents category size indicator on basic backup tab from updating without restarting the client
  • Downloads: Fixed a bug that prevented downloads from resuming after a network failure.
  • Uninstalling SpiderOak: Fixed a bug on Windows which reports publisher info as ‘unknown’ when uninstalling SpiderOak.
  • Sync: Fixed a bug that sometimes prevented sync from detecting a moved folder properly, instead considering it a deletion
  • Backup: Fixed a bug causing backup to fail under a very rare edge case

QUESTIONS ABOUT HIVE?

Here are five questions and answers we anticipate users having.

1.  What is SpiderOak Hive? How does it work?

SpiderOak Hive creates a simple way to sync data between your various devices. All you have to do is place files and/or folders inside your SpiderOak Hive and the data will automatically appear on any other device running SpiderOak. Easy.

2.  Where do I find the SpiderOak Hive folder?

A shortcut to SpiderOak Hive will appear automatically on your desktop. Depending on the operating system, SpiderOak Hive will also appear in the file system browser as follows: Windows Explorer –> Documents folder;  Mac Finder –> “/Users/<username>/SpiderOak Hive/”; Linux –> Home folder.

3.  Can I still backup my files from their original locations using the SpiderOak application?  Do I have to use SpiderOak Hive?

SpiderOak Hive was designed to run on top of the existing SpiderOak application; as such, you can still select specific files and/or folders for backup using the ‘Backup’ tab inside the application. We view this ability to create a unique and structured backup set as a core function of SpiderOak and have no plans to get rid of this functionality.

4.  How do I get SpiderOak Hive?

Currently – SpiderOak Hive is in Beta and available by clicking on the following link: https://spideroak.com/getbuild?beta=yes. (or 64-bit Windows) As soon as you install the new version, SpiderOak Hive will appear automatically on your desktop.

5.  If I would prefer to use SpiderOak Hive as opposed to selecting data to back up and sync inside the SpiderOak application, how do I make this transition?

This is simple!  All you have to do is drag and drop all the items in your current backup set over to the SpiderOak Hive folder. This action will cause SpiderOak to effectively move this data over to Hive which will take a few moments to process. Upon completion, you will be done and fully ready to use your SpiderOak Hive folder. Please remember that future files must be saved into your SpiderOak Hive folder to ensure they are being backed up and synced.

Update: The beta download links may have delivered a 32-bit build to Windows users with 64-bit computers, rendering the OS Integration feature inoperative. If you have a 64-bit version of Windows, please re-download using the updated links, or by clicking here: 64-bit Windows build. Sorry for the inconvenience!

Latest & Greatest: Calling all Beta Users

Greetings SpiderOak Users!

We have been working diligently on a new SpiderOak 5.0 / SpiderOak Mobile 2.0 release which contains many exciting new features including a central sync folder (think Dropbox but with ‘Zero-Knowledge’ privacy), operating system integration allowing for right-click functionality (initially only on Windows), and several other enhancements to the overall application and experience. A brief overview is as follows…

The SpiderOak Sync Folder

As many of you may have already read in a previous post New Feature: What would you call it?, this ‘sync’ folder makes it easy for users to get up and running with SpiderOak in a few very simple steps. Any folders or files placed in this ‘sync’ folder will automatically get backed up and then synced to any other devices that have the SpiderOak ‘sync’ folder running. To round out the functionality, the data will be easily accessible via our new mobile applications (details below).

Operating System Integration

As part of this release we will also be deploying OS integration granting right-click access to SpiderOak functions via the file browser (Explorer on Windows and Finder on Mac). You will be able to select a folder or file for backup, share a file, or view the historical versions of a file all through the context menu.

Further – you will also notice a SpiderOak icon overlaid on all folders that are included as part of the backup set so you know immediately when a folder is safely and securely in the SpiderOak system. We will be releasing this feature initially only on Windows with Mac and Linux soon to follow.

SpiderOak Mobile 2.0

Another significant advancement is the release of our new mobile applications. We have updated the structure of the app to better take advantage of the future growth in functionality – including immediate access to all data within the SpiderOak Synd folder. This will also make it easier to navigate data across your various computers and devices as well as simply preview and share any file stored within SpiderOak. Along the way we also addressed many other issues and concerns such that the application will function with much greater efficiency and effectiveness. Our plan is to roll out the iOS version first followed closely by Android.

How to get involved?

If you are interested in helping us test these latest features as well as provide important and critical feedback, you may do so by downloading the desktop client via our Forum. Instructions can be found here:click here & log in to the forums. To test our new iOS client, please send an email to: mobile@spideroak.com with your UDID and we’ll get you connected.

Last but not least…

Please note that this is a pre-beta launch. We want to reiterate this as we are still working on addressing some small issues here and there; that said, we are extremely excited to hear your feedback and thoughts on SpiderOak 5.0 / SpiderOak Mobile 2.0 and where we are headed. Thank you in advance for your time, commitment, and continued patronage with SpiderOak.

SpiderOak IAmA/AUA on reddit.com

We at Spideroak.com are mid-development of a new HTML5 mobile client, have grown quite fast in the last year and feel that it’s once again time for us to chat with people about our dreams, aspirations, plans, technology and service.

Based on this a few of us in the team behind SpiderOak will be answering questions in a AUA post on /r/IAmA on the social news site Reddit.com.

For those unfamiliar IAmA is short for “I Am A” and AUA is short for “Ask Us Anything” and describes a post where someone or a group of people answers questions from the reddit community.

We at SpiderOak are doing this as a way of connecting with the community, spread awareness around online privacy, security and cloud storage in general.

We are also happy to hand out 5GB of free storage for life to new signups through code ‘reddit5‘. For the next 48 hours, just sign-up as usual, install the client, set up your first device, click ‘buy more space’ and the code will give you 5GB of free cloud storage for life.

We hope you will take the time to show up and say hello and maybe ask us a question or two! You can find the IAmA post right here.

SpiderOak LOVES Windows 8. Compatibility = Done

Although ‘love’ is a big word for an operating system that has just recently been placed in the hands of early adopters, we at SpiderOak are committed to continually protecting your privacy in the newest iteration of the Microsoft operating system.

We have poked, prodded and tested the SpiderOak client on the Release Preview and Consumer Release of Windows 8 over the last few months. After all this work we are happy to announce that SpiderOak has been supporting Windows 8 from day 1. So are we in ‘love’? If compatibility is one measure then we would certainly say ‘yes’.

For all of you unpacking brand new computers this holiday season or simply feel that Windows 7 is ‘too 2012′, you can all look forward to also being able to install and run the SpiderOak client and all our services under this new Operating system.

Of course Windows 8 is still new and going through changes. Should you find something odd or unsettling about how the SpiderOak client or service works and would like to let us know, please email us at: support@spideroak.com and we will address it right away.

Very best wishes & congrats to Windows 8!

The SpiderOak Team

SpiderOak Speaks At CloudCon

In the middle of downtown San Francisco yesterday, four experts in the area of cloud storage and backup platforms, including our CEO, Ethan Oberman, gathered at the CloudCon Expo & Conference. The panel discussed open source storage solutions, data replication to the cloud and re-inventing cloud storage to provide accessibility, reliability and performance. 




Ethan was asked to be on the panel by moderator and friend Gleb Budman, Co-founder and CEO of Backblaze. Other panelists included Larry Lang, President and CEO of Quorum, and Ranajit Nevatia, VP of Marketing at Panzura.




The array of solutions represented illustrates the wide variety of approaches to the cloud. Panzura brings local network-attached storage (NAS) capabilities to a distributed network of sites in globally integrated enterprises. On the other spectrum, Quorum uses a hybrid model toward disaster recovery offering both a local and remote (read ‘cloud’) product.




The hour was lively with discussions around 3rd party cloud providers from Amazon to HP, the role of consumer products like iCloud and Gdrive, differing beliefs around the concept of ‘private cloud,’ as well as anecdotes about Dropbox and the privacy concerns raised in enterprise usage. 




In addition to these important topics, one word managed to stay hidden for most of the conversation before being brought up by Ethan – that being ‘privacy’. Most cloud companies prefer – and rightly – to use the word security as they are in fact only talking about securing the data they are storing on behalf of their customers / users. SpiderOak’s ‘Zero-Knowledge’ privacy approach was created so that companies and individuals could benefit from various cloud technologies without having to sacrifice the privacy of their data. How is this the case? For a more detailed analysis you can visit our website but in short we never store user’s passwords and therefore can never look at the data. 




It will be interesting to see how this dialog continues to play out in conference halls and board rooms across the globe but we would bet it is an issue that is only going to grow in importance as the cloud continues its ascent. 

[NEW VIDEO] You + Your Data

You and your data are quite the pair. You spend a lot of time together. And your growing relationship is something you share with others, whether business proposals, in gaming, family photos, your favorite music or movies.

But who makes sure your precious data is safe, private and accessible when you’re not looking? Enter SpiderOak: The only 100% private Backup / Sync / Share provider in the cloud, for you or your business. Access your files anywhere, from any device. Linux, Mac, Windows.

We’ve got your back(up).

How does SpiderOak use SpiderOak? – Part 5

Daniel Larsson, QA and Marketing.

Being a frequent traveler and the resident US living Swede here at SpiderOak (born and raised in Sweden and living in the Midwest) one of the features of SpiderOak that I really love is Sync.

While many companies offer a ‘sync folder’ that allows you to place all the documents, images, video etc. into a folder that synchronizes between computers, I think the SpiderOak approach to folder structure retaining sync is an essential feature.

After backing up my entire desktop containing all my work material, the last thing I want to do is run a USB stick around updating documents in multiple locations such as temporary offices abroad, new laptops etc… This is where the brilliance of folder structure retaining sync comes in.

Using the same account across all my devices, I can simply backup my base configuration of any laptop or remote desktop, set up sync for my document, video, image folders etc…, and click ‘start’. With SpiderOak having an up-to-date copy of the data on my office desktop – and retaining folder structure when synchronizing – all I have to do is sit back and watch my new device fill with all the data I need for work, anywhere in the world, with the same structure as I am used to at the office!

This is one of the features of SpiderOak that truly feels like magic at work!