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SpiderOak Privacy Policy Update

At SpiderOak, our user’s privacy is valued above all else. This is the reason behind our ‘Zero-Knowledge Privacy Standard’ and why we will continually put privacy first as we develop into the future. With this in mind, we would like to inform our users of an update to the SpiderOak Privacy Policy. The changes can be summarized as follows:

1) Edits to the Better Business Bureau contact information

2) Include more firm and direct language around contacting a user should their information be requested by a third party

Regarding the second point, we have been working closely with the Electronic Frontier Foundation (EFF) over the last several years as we believe strongly in their mission – to fight for the digital rights of all users. During a recent conversation the EFF suggested we remove all possible doubt around the area of disclosure in the event that we are contacted by a third party to access data stored on our servers. To that end, we have included the following paragraph under our the ‘Disclosure’ section:

“SpiderOak’s policy is to notify a user of a request for their personal data stored on our servers prior to disclosure unless prohibited from doing so by statute or court order [e.g. U.S.C. ยง 2705(b)].”

To be clear, it has been our policy to make contact with any user should we be approached by a third party for the purpose of accessing a particular user’s data. The addition of this paragraph more plainly states our stance so that there may be no confusion or room for interpretation. I will add briefly that we have not yet been asked to relinquish end user data which we attribute directly to our ‘Zero-Knowledge Privacy Standard’.

Please feel free to send additional thoughts or questions about this change and/or any of our policies around protecting user privacy. We will continue to work with the EFF and others to ensure the rights of the user come first and foremost.

A special thank you to the EFF for continuing to help spread the word and draw that all-important line.