Conversations about life & privacy in the digital age

It is a Monday…

Greetings SpiderOak Users,

This morning we excitedly sent out an email to you all with news of our latest version – SpiderOak 5.0. Within 5.0 are many new and exciting features including Hive and Windows OS integration (Mac & Linux coming soon) in addition to a completely revamped mobile effort with our 2.0 iOS app currently in the app store (2.0 Android shipping on the 16th of May).

In our efforts to alert you of these wonderful changes, we have received comments that the email was addressed to ‘First Name’ as opposed to the actual name as it appears in our database. Now – while this may appear as a mistake, it is actually us taking privacy one step further and converting all of your ‘first names’ to read ‘First Name’. As we constantly strive to push ‘Zero-Knowledge’ further and further, this is just another step in that process.

NOTE: Of course we are making light of a mistake we made in our email campaign this morning whereby we did not properly include the mail merge in the final deployment. This is my mistake and I do sincerely apologize for any problems this may have caused. Rest assured, the emails are indeed from us at SpiderOak and you can always feel free to download 5.0 from our website here: download.

Given this topic, we would also like to take a moment to mention the domain name present in our email communications to users – spideroakcommunique.com. We have designated that some of our email correspondence come from this domain so please do not be alarmed or worried about an email coming from spideroakcommunique.com as representing a spam or phishing message. That said, we are currently taking steps to push all communications from spideroak.com to limit confusion moving forward.

Please don’t hesitate to send further thoughts and/or questions anytime and we thank you in advance for both your understanding and continued patronage with SpiderOak.

Have a wonderful week ahead.

Sending very best wishes,

Ethan Oberman
SpiderOak, Inc

Comments

  1. Andrew says:

    I’ve tried to install both 5.0 and 5.0.1 (both x86_64) on Windows 8 but will always get an error about registering some DLL. Deselecting the shell integration option stops the error from appearing but SpiderOak won’t start afterwards, even after a reboot of the system.

    Is there a way to download older versions? The last 4.x version was running fine :(

    • Steve says:

      You should probably email them at support@spideroak.com to get the issue resolved

    • Ethan Oberman says:

      @ Andrew: As Steve suggests, please do contact our Support department (support@spideroak.com and we will work with you to resolve the problems you are experiencing. Thank you in advance for your patience.

  2. Liv says:

    Wrt to ‘First Name’, I would suggest that you use a generic formula like Dear SO Client or Dear SO Customer. That is, if you want to respect the privacy. Anything else would be awkward.

    • Steve says:

      iirc, one of the reasons they use the actual first name is as one layer of knowing it came from them. Phishing attacks usually use something like ‘Dear customer’.

  3. rick says:

    Nice job, Ethan.

    You should have used Omeda for the mail merge!

    • Ethan Oberman says:

      Ricky: Indeed – but then I would have to work with Aaron… How are you doing? All going well on your end? Be good to connect on everything soon.

  4. John Smith says:

    Next time, consider signing your email with PGP as well…

    • Ethan Oberman says:

      @ John: Very good idea and something we will definitely consider when sending out the next notice.

  5. John Jay says:

    Is there any way to display jpg photos in a share folder with some kind of automatic slide show rather than needing to click and open each individual picture? Or any plans to enable assignment of a drive letter to the folder to allow access through a standard photo management program on a PC, as Pogoplug is able to?